Privacy, Terms of Service & Anti-Spam

1. Privacy Policy

This Privacy Policy summarizes information that is gathered on the HAULIX site and how that information is used. The information we collect is securely used in conjunction with the services we offer and is never sold to other organizations. It is necessary to share information between our staff and paying customers in order to investigate, prevent or take action regarding illegal leaking of music, suspected fraud or any violations of our Terms of Service. If at any time you have questions or concerns about our privacy practices, please contact us at privacy@haulix.com.

Information Storage and Usage

Data personally related to customers and their contacts that we store in our servers includes:

• First and last name
• Company they work or write for
• Company’s address and Country
• Company or publication’s web address
• Phone number
• IP address
• Encrypted passwords
• Essential cookies used for sessions and website preferences

When a paying customer in the music sender role creates an account, we ask for their name, company, email address, website address, country and time zone. HAULIX uses collected information to offer our services, billing, authentication, and authorization. We do not store credit card information in our servers. Credit card information is stored in our payment gateway service and is used exclusively to charge monthly subscription fees. The company address and email address are used in our billing system for the purpose of sending monthly invoices. Customers can access their company profile and update address and credit card information any time from within their private HAULIX account.

A customer in the free music listener role can have their name, email address, phone number, country and website address stored in our servers. We collect this information on behalf of our paying customers so that they can send out email invitations for free promotional music. Promo listener information is not shared with any third party services. Music files streamed or downloaded through HAULIX may or may not contain small bits of data that trace back to the promo listener. This data, also known as watermarks, is strictly limited to be used in conjunction with other personal data listed above to trace leaked music files back to the respective person.

Promo listeners have the right to unsubscribe from any of our customers' contact lists any time by clicking an unsubscribe link in an email invitation or by unsubscribing on their subscription management screen in their free HAULIX account. All “promo sender” and “promo listener” roles have the right to contact us directly at any time to request a copy of the data we have stored relating to them, or to request that we delete their data and remove them from our system.

All data related inquiries can get sent to privacy@haulix.com or mail at:

HAULIX, LLC
14033 Commerce Ave NE #300 - #329
Prior Lake, MN 55372

2. Terms of Service

HAULIX provides HAULIX.com and its related services ("Service") subject to your compliance with the terms and conditions ("Terms of Service") set forth below. Please read the following carefully.

HAULIX reserves the right to update and modify the Service and these Terms of Service at any time without notice. New features that may be added to the Service shall be subject to the Terms of Service. Should you continue to use the Service after any such modifications have been made, this shall constitute your agreement to such modifications. If you object to any modifications to the Service or to these Terms of Service, your sole and exclusive recourse shall be to cease using the Service.

Violation of any part of the Terms of Service will result in termination of your account.

Account Hibernation

Account Hibernation mode shuts down all functionality of your account except for reporting and watermark testing (some plans do not include watermarking). You will continue to have access to your account settings as well so that you can un-hibernate at some point in time.

Depending on when you hibernate in your billing cycle, you will get a prorated credit.

HAULIX charges a fee of $5 USD per every month of Hibernation. This fee is for holding your data, backing up your data and a seamless re-entry back into the HAULIX system when you come back (un-hibernate).

After un-hibernating, your account will go back to getting charged the fee associated with the original plan you registered for on the next billing cycle.

Depending on when you un-hibernate in your billing cycle, you will be charged a prorated amount for having a live account back up during that billing cycle.

If in Hibernation mode and you wish to cancel your account and not return to using the HAULIX system, you must manually cancel by logging in and using your account settings.

Cancellation and Termination

You alone are responsible for the proper cancellation of your account. You may cancel your account at any time by clicking on your Username menu ----> Subscription ----> Change Your Subscription and then the Cancel button.

Your account and all of its content will be deleted within 48 hours of your billing cycle ending after an official cancellation has been initiated.

You can cancel at any time, but you will remain liable for all charges accrued up to that time, including full monthly charges for the month which you discontinued service. You will not be charged again.

HAULIX reserves the right to modify, suspend, or terminate your account at any time for any reason without notice or refund. We also reserve the right to delete all content associated with your account. HAULIX may refuse service to anyone for any reason at any time.

3. Anti-Spam

Your use of the HAULIX website and services is subject to this policy. If you are found to be in violation of our policies at any time, as determined by HAULIX in its sole discretion, we may warn you, or suspend or terminate your account. Please note that, in accordance with the HAULIX Terms of Service, we may change this policy at any time. It is your responsibility to keep up-to-date with and comply with this policy.

Email Requirements

HAULIX has a zero-tolerance spam policy. This means that all email recipients must have opted-in to, or otherwise validly consented to, receiving communications from you, the sender. Subscriber accounts may be terminated for sending unsolicited email messages. If you have contacts in EU, then you must comply with GDPR regulations. You must have proof of all EU contacts opting into your list.

Email messages sent in connection with a HAULIX invitation will contain an "unsubscribe" link that allows subscribers to notify you they are not interested in receiving emails. We add the unsubscribe link automatically for you.

You are responsible for ensuring that the email messages you send in connection with your invitations do not generate a number of spam complaints or bounce rates in excess of industry standards. If HAULIX determines that your level of spam complaints, bounce rate or unsubscribe count is higher than industry standards, HAULIX, at its sole discretion, has the right to suspend or terminate your use of its website and services. If you receive low response rates, high abuse rates or high bounce rates, we may request additional information regarding your mailing lists to investigate and attempt to resolve the problem, or in some cases we may suspend or remove email privileges on your account.

Email Restrictions

Emails you send via HAULIX must have a valid reply-to email address owned or managed by you.

You can only use HAULIX to send emails to lists of people that gave you permission to email them. If you don't have proof that each recipient on your list opted in for your emails, you will have to send our opt-in form to those people so we can officially record them opting in.

We prohibit the use of harvested mailing lists. HAULIX will terminate accounts violating this prohibition.

We prohibit the use of third-party, purchased, or rented mailing lists unless you are able to provide proof that individuals on the list have opted-in to receiving emails of the type you will be sending them.

You must not send unsolicited mail to newsgroups, message boards, distribution lists, or email addresses.

You must not utilize an invitation to send any commercial electronic mail messages (as defined in the CAN-SPAM Act of 2003) to any recipient who has opted out, unsubscribed, or otherwise objected to receiving such messages from you or another party on whose behalf you may be commissioned. If you intend on sending commercial emails, you should familiarize yourself with the CAN-SPAM Act, which outlines requirements under United States law for sending out such emails, and any other applicable anti-spam laws.

You must not use HAULIX to send emails with deceptive subject lines or false or misleading header information.

A HAULIX subscription's emails can only be used for that respective company's promotions. Multiple companies cannot piggyback on one HAULIX account.

Reporting Spam

If you suspect that HAULIX has been used by someone to send spam, please contact us immediately at help@haulix.com and we will investigate the matter.